Hello Tracey and Adrian
Now that my friends and I have returned home safely I just wanted to pass on a huge thank you from all of us for your help in making our stay a great one. This was the first time any of us had booked a villa privately and so we were quite apprehensive about what we would find "the other end". You should be commended on your customer service and the way you have handled our booking - whenever there has been an issue with receipts, directions or just the odd silly question from me, you have proven to be great at putting our minds at rest (which my husband has always said is a difficult thing to do!). Adrian was incredibly welcoming upon our arrival and went out of his way to lead us to the nearest supermarket in quick time so we could grab some tea bags for a proper cuppa!
The villa itself was outstanding. We couldn't believe our luck as Adrian gave us a tour of the rooms on our first night - the location and size was, in a word, perfect and we've come away having had a true home from home experience. Needless to say we've had discussions again about returning next year and hopefully we'll be able to hire the same villa should it be available.
The villa itself was fabulous and so well equipped with absolutely everything you could possibly need and more. The Management Team were fabulous from booking to departure and everything went without a hitch. It was central to everything, the shops, the beach, the marina but yet was lovely and peaceful. We had such a relaxing holiday and can't wait to go back.
Management & Rentals - 2016
We have been delighted with the effective services received from Algarve Estate Management. We initially met Tracy and Adrian in their capacity as selling agents for the apartment we bought. They were knowledgeable and very open in all aspects of the sales process.
We have continued to avail of their services in their capacity as letting agents for our apartment when we are not using it. This also is efficient and very transparent. They are our sole letting agents and have been very effective in securing good tenants. They provide apartment servicing, laundry, meet and greet as well information and backup to the tenants should help be required.
On a personal note both Tracy and Adrian are very responsive to any query we have. They have a helpful and friendly disposition and we feel secure in their competency and honesty in letting our apartment.
Management & Rentals - 2016
Adrian and Tracey from Algarve Estate Management started managing our apartment in Lagos Marina a few years ago and since then we have seen a marked increase in bookings and return customers year after year.
They are a business focused on customer satisfaction with a high standard of service both from the owner and the guest perspective. They are professional and innovative, always striving to introduce new ways to make property management easier for the owner.
As individuals they are friendly and always available with solutions to any issues that arise.
We have consistently received very positive feedback from our guests which has certainly had an impact on new and return business.
We can highly recommend Algarve Estate Management.
Az and Carla
Casa Dulcia had everything you needed for a completely stress free holiday.
Very well equipped, clean and well maintained. Enough sun-beds by the pool with sunshine all day. Great location for the lovely beach, the beach bars (lovely views and great food) and also the town and marina (lovely Italian and Chinese restaurant).
We hired a car from the airport for the week. We used the car every day, no problems at all parking right by the beach or near the marina and not far to the local supermarket. We had a great afternoon out kayaking round the coastline and exploring the caves, would thoroughly recommend 'Days of Adventure' for this. Algarve Estate Management were extremely efficient and were very welcoming upon arrival.
Management & Rentals - 2015
Adrian and Tracey make letting a property in the Algarve really stress free and enjoyable. I've been a client of theirs since they started the business and really appreciate their combination of a friendly and personable style with a very professional service.
The bookings just keep rolling in with no effort on my part, and they take care of all those niggly admin jobs which can take the pleasure out of foreign ownership if you have to do them yourself!
I'd have no hesitation in recommending them to look after your property.
Casa Dulcia is very well maintained villa, exceptionally clean and well equipped. The location is ideal, very peaceful and quiet.
We have made approximately 14 visits to Lagos and this was one of the best holidays we've had, well relaxed and stress free, many thanks to Adrian and Tracey who were extremely helpful.
We will definitely visit again.
Ssh, don't tell anyone! A fantastic apartment.
This was our second time staying at this apartment and it was just as great as the first time. The balcony gets the sun the whole day so you can enjoy breakfast, lunch and dinner outside.
The apartment has got all you need (apart from a dishwasher but we manage!) The wifi is a great bonus. The pool area is well looked after and building well maintained. The complex is in walking distance to the beach and town. The marina is just beautiful, with fabulous places to eat and drink.
Tracey and Adrian at Algarve Estate Management are fantastic, nothing is a problem and they are 'on hand' if you have any questions. They brought us a camp bed at very short notice and even sent back a forgotten bag, a really friendly and professional service. As I said, keep this apartment a secret....it's far too amazing!
Management & Rentals - 2016
My partner and I purchased an apartment from Tracey and Adrian last summer. The advise, support and help we received from them from the beginning of the process to the end, was way beyond our expectations. The whole purchase went very smoothly, considering we were dealing with affairs from the UK.
Having built up a strong professional relationship with Tracey and Adrian, we felt that they were the best and only people we felt confident leaving our new purchase with, to manage for our rental.
They have always given us sound and concrete advise, which we have always taken on board and followed through. The results have reflected very positively and our apartment has been rented out for the majority of the time over the 9months that we have owned it.
Tracey and Adrian have always worked with us with any decisions that needed to to be taken and take great care of our affairs and ensure our apartment is kept to the highest standards. Due to their commitment to us, we have been able to be stress free. We enjoy working with Tracey and Adrian and have built up a trusting and strong work ethic with them, so thanks to you both
Jackie & Doug
This is a lovely, clean, spacious and well-situated apartment. We have just spent a very pleasant week here.
The apartment is very clean and comfortable. The south-facing balcony is lovely. You can spend all day enjoying the sun and view from there. Alternatively hop into the lift down to the clean well tended pool area for a dip.
The Wi-Fi and excellent TV service was a bonus as my husband was recuperating after an operation and couldn't go into the sun.
Lagos old town is very charming and only about 15 minutes’ walk away. There is a lovely beach about 20 mins walk away. The marina area is nice and lively. Plenty of great restaurants in all the areas.
Tracey and Adrian, the managers were super. Always on hand and any problems were dealt with really quickly. I thoroughly recommend this apartment and Lagos. We will definitely go back.-
Management & Rentals - 2017
Dear Adrian & Tracy
This is just a large thank you for all your help and understanding over the past 6 years
When we first met almost 6 years ago when you took over from the original owners of Algarve Retreats Chris and Kath who over the years had looked after our holidays and property for almost 20 years and had also become personal friends we entered into a business situation with yourselves with some trepidation as we do not like change but thought we would give you 6 months to see what happened.
This trepidation was totally unfounded as over the past 6 years until we sold the property this year you have dealt with all the necessary paperwork required by the Portuguese Government, tax office and local council, you also increased or rental income by over 100% and looked after the cleaning and any repairs that were required all of which you dealt with very professionally and with a minimum of fuss.
You also handled the accounts in a secure manner and presented us with a monthly statement which was very helpful.
When we made the decision to sell our property we asked you if you would handle the sale which you did, found us a buyer within weeks who was prepared to pay close to our asking price and with 1 or 2 minor hiccups handled the sale to a conclusion, this again was handled with your usual professionalism.
We all our dealing with you we have found you both to be courteous and friendly and would like to think we have made new friends and would have no hesitation in recommending you to anybody who requires similar services
We will be returning to Lagos next year and look forward to meeting you in a social way.
Best wishes for all you undertake in the future.
Jean & Richard Tilley
Market Harborough Leicestershire